Wondering what is this tool that we use to manage your business?
Remote Monitoring & Management (RMM) is our ability or tool to monitor your environment, from your workstations to servers and switches and more 24/7/365. The tool we use monitors your environment in real time, we receive data from each of your devices every 60 seconds which gives us real-time monitoring of your computer. Most other RMM platforms give a 15 to 60-minute monitoring updates.
Our RMM platform allows us to see in-depth details about each devices health status, Windows update and third-party patching statuses, built in enterprise anti-virus, remote connectivity to quickly resolve your issues if they arise, reporting, cloud monitoring to know the status of your websites at all times, software that is installed or uninstalled, and much more, all centered around the efficiency and security of your network and machines.
The platform we use is PCI and HIPAA, it tracks every action that is performed by an agent and can be reported back to the client.