Veeam Agent Restore Process

Step 1. Boot from Veeam Recovery Media

To boot from the Veeam Recovery Media:

  1. [For CD/DVD/BD] Power on your computer. Insert the media with the recovery image to the drive and power off the computer.

[For removable storage device] Attach the removable storage device with the recovery image to your computer.

  1. Start your computer.
  2. You will be offered to boot the OS from the CD/DVD/BD or attached removable storage. Press any key on the keyboard to continue.
  3. Wait for Veeam Agent for Microsoft Windows to load files from the Veeam Recovery Media. Loading the OS from the Veeam Recovery Media usually takes more time than loading the OS from the local computer drive.
  4. After the OS has loaded, make sure network settings are specified correctly and configure network if necessary. To learn more, see Select Network Adapter or Wireless Network.
  5. Choose the necessary recovery tool to use. Veeam Agent for Microsoft Windows offers the following tools:
  • Bare Metal Recovery — the Veeam Recovery Media wizard to recover data on the original computer or perform bare-metal recovery.
  • Windows Recovery Environment — built-in Microsoft Windows tools to recover the computer system image.
  • Tools — Veeam Agent for Microsoft Windows and Microsoft Windows utilities for advanced computer administration.

 

Step 1. Boot from Veeam Recovery Media TIP:

Consider the following:

  • To shut down or restart your computer, click the Power Options button at the bottom right corner of the Veeam Recovery Media screen and select the necessary option: Shut down or Restart.
  • You can use the Veeam Recovery Media to start the Microsoft Windows OS in the safe mode. To do this, click the Power Options button at the bottom right corner of the Veeam Recovery Media screen and select Boot in safe mode. In the displayed window, select the necessary safe boot mode (Minimal, Network or Repair), and click OK.

 

Boot from Veeam Recovery Media

 
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Step 2. Select Network Adapter or Wireless Network

To open the Network settings window, click the Network Settings button at the bottom right corner of the Veeam Recovery Media screen.

 

Step 2. Select Network Adapter or Wireless Network TIP:

The Network Settings button appearance may vary depending on the detected network connection: Ethernet or wireless. If your computer is connected to a wireless network, the Network Settings button will indicate Wi-Fi signal strength.

 

Select a network adapter or wireless network that you want to use to connect to the network shared folder or Veeam backup repository where the backup resides.

  • If network connection settings are included in the Veeam Recovery Media, or if there is a DHCP server in your network, Veeam Agent for Microsoft Windows will configure the network settings automatically and display available network adapters in the list.
  • If you want to access the network shared folder or Veeam backup repository using a wireless network, select the necessary network in the list and click Next. If the wireless network is password protected, you will be prompted to specify a password for this network.
  • You can manually configure TPC/IP v4 settings for adapters if necessary. To do this, select an adapter in the list and click Properties.

 

Step 2. Select Network Adapter or Wireless Network NOTE:

You will be prompted to configure network settings manually if Veeam Agent for Microsoft Windows does not detect available networks and there are no network settings included in the Veeam Recovery Media.

 

Step 2. Select Network Adapter or Wireless Network

Installing Network Adapter Drivers

The list of networks can be empty. This can happen in two situations:

  • The driver for the network adapter is included in the Veeam Recovery Media but failed to be installed automatically for some reason.
  • The driver for the network adapter is not included in the Veeam Recovery Media.

To install drivers that were included in the Veeam Recovery Media:

  1. At the Network settings window, click Load network adapter driver.
  2. In the Hardware Drivers window, select the necessary device.

If you want to include in the restored operating system all the drivers that were saved to the Veeam Recovery Media, select the Inject these drivers into operating system while performing bare metal recovery option. In case the option is not selected, the restored operating system will include only default Windows hardware drivers.

  1. Click the Install link next to the selected device.

To install drivers that were not included in the Veeam Recovery Media:

  1. At the Network settings window, click Load network adapter driver.
  2. At the bottom of the Hardware Drivers window, click the Load Driver button and select the INF file in the driver package folder. You can also click the Show unknown devices link to see a list of all existing devices without drivers. This information may help you to identify the exact device for which you need to install the driver.
  3. Click Install.

Step 2. Select Network Adapter or Wireless Network

 
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Step 3. Launch Veeam Recovery Media Wizard

To launch the Veeam Recovery Media wizard, on the Veeam Recovery Media screen, click Bare Metal Recovery.

Launch Bare Metal Recovery

 
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Step 4. Specify Backup File Location

At the Backup Location step of the wizard, specify where the backup file that you want to use for data recovery is located.

By default, Veeam Agent for Microsoft Windows automatically locates the latest backup on the computer drive and you pass immediately to the Restore Point step of the wizard. If Veeam Agent for Microsoft Windows fails to locate the backup on the local computer drive for some reason, or the backup file is located in a network shared folder, on a backup repository or cloud repository, select where the backup file resides:

  • Local storage — select this option if the backup file resides on the local computer drive, external drive or removable storage device that is currently connected to your computer. Click Browse and select a backup metadata file (VBM).
  • Network storage — select this option if the backup file resides in a network shared folder, in a Microsoft OneDrive cloud storage, on a backup repository managed by a Veeam backup server or on a cloud repository exposed to you by a Veeam Cloud Connect service provider. In this case, the Veeam Recovery Media wizard will include additional steps for specifying the backup file location settings.

Step 4. Specify Backup File Location

Installing Drivers for Remote Storage Devices

A removable storage device with the backup file may not be displayed in the list of devices. This can happen in two situations:

  • The driver for the remote storage device is included in the Veeam Recovery Media but failed to be installed automatically for some reason.
  • The driver for the remote storage device is not included in the Veeam Recovery Media.

To install drivers that were included in the Veeam Recovery Media:

  1. At the Backup Location step of the wizard, click Load driver.
  2. In the Hardware Drivers window, select the necessary device.

If you want to include in the restored operating system all the drivers that were saved to the Veeam Recovery Media, select the Inject these drivers into the operating system while performing bare metal recovery option. In case the option is not selected, the restored operating system will include only default Windows hardware drivers.

  1. Click the Install link next to the selected device.

To install drivers that were not included in the Veeam Recovery Media:

  1. At the Backup Location step of the wizard, click Load driver.
  2. At the bottom of the Hardware Drivers window, click the Load Driver button and select the INF file in the driver package folder. You can also click the Show unknown devices link to see a list of all existing devices without drivers. This information may help you to identify the exact device for which you need to install the driver.
  3. Click Install.

Step 4. Specify Backup File Location

 
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Step 5. Select Remote Storage Type

The Network Storage step of the wizard is available if you have selected to restore data from a backup file that resides in a remote location — in a network shared folder, on a backup repository or a cloud repository.

Select where the backup file resides:

  • Shared folder — select this option if the backup file resides in a network shared folder. With this option selected, you will pass to the Shared Folder step of the wizard.
  • Veeam backup repository — select this option if the backup file resides on a backup repository managed by a Veeam backup server. With this option selected, you will pass to the Backup Server step of the wizard.
  • Veeam Cloud Connect repository — select this option if the backup file resides on a cloud repository exposed to you by a Veeam Cloud Connect service provider. With this option selected, you will pass to the Service Provider step of the wizard.
  • Microsoft OneDrive — select this option if the backup file resides in a Microsoft OneDrive cloud storage. With this option selected, you will pass to the Microsoft OneDrive step of the wizard.

Step 5. Select Remote Storage Type

 
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Backup Server Settings

The Backup Server step of the wizard is available if you have chosen to restore data from a backup file located on a backup repository.

Specify settings for the Veeam backup server that manages the backup repository:

  1. In the Veeam backup server name or IP address field, specify a DNS name or IP address of the Veeam backup server.
  2. In the Port field, specify a number of the port over which Veeam Agent for Microsoft Windows must communicate with the backup repository. By default, Veeam Agent for Microsoft Windows uses port 10001.
  3. In the Username and Password fields, enter a user name and password of the account that has access to this backup repository. Permissions on the backup repository managed by the target Veeam backup server must be granted beforehand. To learn more, see Setting Up User Permissions on Backup Repositories.

 

Backup Server Settings IMPORTANT!

If you specify a DNS name of the Veeam backup server, make sure that the Veeam backup server name is resolved into IPv4 address on the machine where Veeam Agent for Microsoft Windows is installed. The Veeam Backup Service in Veeam Backup & Replication listens on IPv4 addresses only. If the Veeam backup server name is resolved into IPv6 address, Veeam Agent for Microsoft Windows will fail to connect to the Veeam backup server.

 

Backup Server Settings

 
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Step 7. Select Backup

The Backup step of the wizard is available if you have chosen to restore data from a backup file that resides in a remote location — in a network shared folder, on a Veeam backup repository or Veeam Cloud Connect Repository.

From the list of backups, select a backup from which you want to recover data. To quickly find the necessary backup, use the search field at the bottom of the window: enter a backup name or a part of it in the search field and click the Start search button on the right or press [ENTER].

In the list of backups, Veeam Agent for Microsoft Windows displays only those backups that meet the following criteria:

  1. Backups created at the volume level. File-level backups are not displayed.
  2. [For backup repository target] Backups accessible by the user whose credentials are specified at the Backup Server step of the wizard:
  • If you specify credentials for the user who has access to the backup repository, the list of backups will include only backups created by this user.
  • If you specify credentials for the Backup Administrator on the backup server, the list of backups will include all Veeam Agent backups stored on the backup repository.
  1. [For cloud repository target] Backups accessible by the user whose credentials are specified at the Credentials step of the wizard:
  • If you specify credentials for the tenant account, the list of backups will include backups created by all users who create backups under this tenant account and its subtenant accounts.
  • If you specify credentials for the subtenant account, the list of backups will include only those Veeam Agent backups that were created under this subtenant account.

 

Step 7. Select Backup NOTE:

If you want to restore data from an encrypted backup, and the Veeam Recovery Media from which you booted your computer does not contain encryption keys required to unlock the backup file, you need to provide a password to unlock the encrypted file. To learn more, see Restoring Data from Encrypted Backups.

 

Step 7. Select Backup

 
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Step 8. Select Restore Point

At the Restore Point step of the wizard, select a restore point from which you want to recover data.

By default, Veeam Agent for Microsoft Windows uses the latest restore point. However, you can select any valid restore point to recover files and folders to a specific point in time.

Veeam Agent for Microsoft Windows displays only restore points of volume-level backups. For example, if you have run 2 job sessions to create a backup of all computer volumes and then changed the backup scope to file-level backup, Veeam Agent for Microsoft Windows will display only 2 restore points in the list.

Step 8. Select Restore Point

 
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Step 9. Select Data Restore Mode

At the Restore Mode step of the wizard, select the data restore mode:

  • Entire computer — select this option if you want to restore the whole system image of your computer. In this case, Veeam Agent for Microsoft Windows will attempt to map volumes from the backup to existing computer volumes and will overwrite existing data with data restored from the backup.
  • System volumes only — select this option if you want to restore only system state data and the system volume (volume on which the Microsoft OS is installed). In this case, Veeam Agent for Microsoft Windows will restore the Microsoft Windows system partition and boot partition from the backup to your computer. For GPT disks on Microsoft Windows 8, 8.1, 10, 2012 and 2012 R2, Veeam Agent for Microsoft Windows will additionally restore the recovery partition.
  • Manual restore — select this option if you want to choose what computer volumes you want to restore and manually allocate disk space on restored volumes. This option is recommended for users who have experience in working with Microsoft Windows disks and partitions.

To view the current disk allocations settings on your computer, at the bottom of the wizard click View automatically detected disk mapping.

 

Step 9. Select Data Restore Mode IMPORTANT!

You will not be able to restore data in the Entire computer or System volumes only mode, if disks on a computer have not enough space to embed volume data from the backup. In this situation, you will be prompted to use the Manual restore mode.

 

Step 9. Select Data Restore Mode

 
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Step 10. Map Restored Disks

The Disk Mapping step of the wizard is available if at the Restore Mode step of the wizard you have chosen to restore data in the Manual mode.

You can map volumes that you want to restore from the backup to disks on the target computer.

 

Step 10. Map Restored Disks IMPORTANT!

It is strongly recommended that you change disk mapping settings only if you have experience in working with Microsoft Windows disks and partitions. If you make a mistake, your computer data may get corrupted.

 

To map volumes:

  1. Select check boxes next to volumes that you want to restore from the backup.
  2. [For restore to a new location] By default, Veeam Agent for Microsoft Windows restores all volumes to their initial location. If the initial location is unavailable, a volume is restored to a disk of the same or larger size. To map the restored volume to another computer disk, at the bottom of the wizard click Customize disk mapping. In the Disk Mappingwindow, specify how volumes must be restored:
  • Right-click the target disk on the left and select the necessary disk layout:
      • Apply Backup Layout — select this option if you want to apply to disk the settings that were used on your computer at the moment when you performed backup.
      • Apply Disk Layout — select this option if you want to apply to the current disk settings of another disk.
      • Erase — select this option if you want to discard the current disk settings.

Step 10. Map Restored Disks

  • Right-click unallocated disk space in the disk area on the right and select what volume from the backup you want to place on this computer disk.

If you want to change disk layout configured by Veeam Agent for Microsoft Windows, right-click an automatically mapped volume and select Remove. You will be able to use the released space for mapping volumes in your own order.

Step 10. Map Restored Disks

  1. [For restore with volume resize] You can resize a volume mapped by Veeam Agent for Microsoft Windows to a target computer disk. To resize a volume, right-click it in the Disk Mapping window and select Resize. With this option selected, you will pass to the Volume Resize window.

 

Step 10. Map Restored Disks NOTE:

If you map a backup volume that is larger than the amount of available space on the target disk, Veeam Agent for Microsoft Windows will prompt you to shrink the restored volume. After you agree and click OK, Veeam Agent for Microsoft Windows will prepare to shrink the volume to the size of available disk space.

 

Step 10. Map Restored Disks

Installing Storage Adapter Drivers

A computer disk may not be available in the list of disks. This can happen in two situations:

  • The driver for the storage adapter is included in the Veeam Recovery Media but failed to be installed automatically for some reason.
  • The driver for the storage adapter is not included in the Veeam Recovery Media.

To install drivers that were included in the Veeam Recovery Media:

  1. At the Disk Mapping step of the wizard, click Load driver.
  2. In the Hardware Drivers window, select the necessary device.

If you do not want to save drivers for listed devices to the restored operating system, clear the Inject these drivers into operating system while performing bare metal recovery check box.

  1. Click the Install link next to the selected device.

To install drivers that were not included in the Veeam Recovery Media:

  1. At the Disk Mapping step of the wizard, click Load driver.
  2. At the bottom of the Hardware Drivers window, click the Load Driver button and select the INF file in the driver package folder. You can also click the Show unknown devices link to see a list of all existing devices without drivers. This information may help you to identify the exact device for which you need to install the driver.
  3. Click Install.

Step 10. Map Restored Disks

 
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Step 11. Resize Restored Volumes

At the Disk Mapping step of the wizard you can set the necessary size for the restored volumes. You can resize a volume if you have chosen to restore data in the Manual mode and customize disk layout. A volume will be shrunk or extended to the specified size during the process of data restore.

 

Step 11. Resize Restored Volumes NOTE:

By default, Veeam Agent for Microsoft Windows displays volume size in megabytes (MB). This allows you to specify the desired size for the volume precisely. You can also choose to display volume size in gigabytes (GB). This may be helpful when you need to resize volumes on larger computer disks and want to simplify disk size calculations.

When you use GB as a volume size unit, you can specify volume size with integral numbers, for example, 1 GB, 60 GB or 200 GB, but not 0,8 GB, 60,5 GB or 200,7 GB. However, if the maximum volume size is in fact greater than the displayed value for less than 1 GB, Veeam Agent for Microsoft Windows will automatically add the exceeding amount of disk space to the extended volume. For example, if the maximum volume size is 60,2 GB, Veeam Agent for Microsoft Windows will display this size as 60 GB. When you specify 60 GB as a desired volume size, Veeam Agent for Microsoft Windows will extend the volume to 60,2 GB.

 

To resize a volume:

  1. Specify а volume you want to resize:
  1. Right-click a restored volume mapped to a target disk and select Resize.
  2. [For volume shrink] Right-click unallocated disk space and select what volume from the backup you want to place on the computer disk. If the selected volume is larger than the amount of unallocated disk space, Veeam Agent for Microsoft Windows will prompt you to shrink the restored volume.
  1. In the Volume Resize window, select the volume size unit and specify the desired size for the restored volume.

Step 11. Resize Restored Volumes

 
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Step 12. Start Restore Process

At the Summary step of the wizard, finalize the recovery process.

  1. Review the specified recovery settings.
  2. Click Restore to start the recovery process. Veeam Agent for Microsoft Windows will perform partition re-allocation operations if necessary, restore the necessary data from the backup and overwrite data on your computer with it.

Step 12. Start Restore Process

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